The drive may possibly not be in the correct position. Check whether the water tank is filled and the drip tray is inserted. Switch the appliance OFF and ON again and then press the On /Off button and the brewing strength buttons simultaneously for longer than 2 seconds. The drive moves into position. Then reinsert the brewing unit and check that it is correctly locked.

The drip tray should only ever be emptied when the appliance is switched on. If you empty it while the appliance is switched off, this will not be recognised by the appliance sensor and can lead to error messages. Pull out the drawer while the appliance is switched on and then reinsert it.

With the Passione®, the coffee powder quantity for the respective brewing strengths is 7 to 13 g. You can set the brewing strength in five stages.

With the cappuccinatore, you can froth milk directly into the cup from the milk carton or from a vessel. Insert the hose from the cappuccinatore directly in the milk and place a cup under the cappuccinatore. Press the steam dispensing button. As soon as the symbol for the valve lights up, turn the rotary regulator to the "Milk froth" position. The "Milk froth" function is active when the symbol on the rotary regulator points upwards. Turn the valve switch clockwise up to the stop to open the valve. When you have obtained the desired quantity of milk froth, turn the valve switch anticlockwise up to the stop in order to close the valve.

Press the Service button to the steam symbol. Press the brewing strength button to select between the brewing temperatures.

Insert the hose from the cappuccinatore directly in the milk and place a cup under the cappuccinatore. Press the steam dispensing button. As soon as the symbol for the valve lights up, turn the rotary regulator to the "Warm milk" position. The "Warm milk" function is active when the symbol on the rotary regulator points upwards. Turn the valve switch clockwise up to the stop to open the valve. When you have obtained the desired quantity of milk froth, turn the valve switch anticlockwise up to the stop in order to close the valve.

a) The cappuccinatore rotary regulator could be in the wrong position. Check whether the rotary regulator is in the "Milk froth" position.

b) The cappuccinatore may be clogged. For thorough cleaning, pull the cappuccinatore off the steam pipe and disassemble it. Do this by pulling the milk froth/hot water nozzle and the air intake pipe from the connecting piece. Rinse all parts under running water. In particular, clean the air intake pipe. Re-assemble the cappuccinatore in reverse order. Push the cappuccinatore onto the steam pipe up to the stop.

By turning the water quantity regulator, you can infinitely adjust the water quantity for your coffee between 30 ml and 220 ml. Turn the regulator to the left to obtain less coffee. Turn it to the right to increase the coffee quantity.

There are too few or hardly any coffee beans in the container. Fill up the bean container with new coffee beans. Restart the brewing process.

The water tank may possibly not be inserted correctly. Make sure that the water tank is engaged in the retainer at the rear.

There is air in the lines inside the appliance. Please fill the water tank and press the button for brewing strength. The pump in your appliance is now reactivated. After venting, you can dispense coffee again. If the symbol is then still lit up, perform the following steps: 

1. Check whether the water filter is inserted and remove it if necessary. Then, perform the process described above again.

2. Clean the brewing unit according to the operating instructions for your appliance and perform the process described above again.

3. Perform cleaning and descaling of the machine and then carry out the process described above again.

Please switch off the appliance. Clean the outside of the appliance with a soft, damp cloth and normal washing-up liquid. Do not use any abrasive cloths, sponges or cleaning agents.

The drip tray and the coffee grounds container can also be cleaned with a soft, damp cloth and washing-up liquid. We recommend using a soft, dry cloth for cleaning the bean container.

The brewing unit can be cleaned under running water.

A foreign object may possibly be in the grinder. Please contact our hotline.

To adjust the grinding fineness, first remove the water tank. The grinding fineness adjustment lever is visible on the housing. Move the lever to the left with the grinder running in order to set a finer grinding fineness or to the right to set a coarser grinding fineness. Please note that the grinding fineness may only be adjusted when the grinder is running, as the grinder may otherwise be damaged. Then, insert the water tank again.